3.3 million active loyalty card users and c50% of online sales now collected in a store. Essential Retail takes a look at Pets at Home's final results statement and picks out some of key statistics.
And I still haven't found what I'm looking for. It is not your search engine that is failing but your eCommerce team, argues Good Growth founder James Hammersley.
Hawes & Curtis describes how it is using Fit.Me's virtual fitting room technology to give confidence to its online shoppers and reduce its return rate.
Yossi Erdman, head of brand and social media at AO.com, describes how the e-tailer gets customers excited about white goods.
The technology team at baby product brand, Maclaren, prides itself on achieving the impossible. From 8-week ERP implementation to removing landline phones, the company is an increasingly digital operation.
Essential Retail chats to The Entertainer's head of online, Rob Wood, to learn how the retailer is using personalisation to interact with customers buying occasional gifts for children.
An in-depth look at how the NBA has evolved its retail offering and embraced the digital age in its stores.
Senior executives at All Saints and Ocado both suggested this week that running a retail business which utilises the latest technology can be a key differentiator when it comes to attracting top talent.
Customer loyalty is a one-way idea; it's customer engagement that matters. Good Growth's James Hammersley on how retailer loyalty programmes need to move on from the typical Tesco Clubcard model.
Essential Retail picks up on some of the ways airports, airlines and travel companies are investing in technology to improve the customer experience. Food for thought for retailers?
The eTailing Summit takes place on 11 July 2016, at the Grange Tower Bridge Hotel, London.
Under Armour describes how it intends to gain a return from its recent investments in a number of fitness applications.