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  • Five ways Carpetright is using tech to simplify shopping

    Five ways Carpetright is using tech to simplify shopping

    Carpetright announced its full-year results this week, with underlying profit rising year on year but group revenue slightly down. It also revealed some of its key customer-focused plans for the 12 months ahead.

    Five ways Carpetright is using tech to simplify shopping
  • Tech start-ups disrupting the face of health and beauty

    Tech start-ups disrupting the face of health and beauty

    Essential Retail takes a look at how the health and beauty industry is using technology to engage with customers.

    Tech start-ups disrupting the face of health and beauty
  • Polymer bank notes - good or bad? What the experts say

    Polymer bank notes - good or bad? What the experts say

    The design for the first polymer bank note has been unveiled, and it is apparently cleaner, safer and stronger than existing UK notes. However, industry commentators predict their introduction will be an expensive process for merchants.

    Polymer bank notes - good or bad? What the experts say
  • Five ways Pizza Hut is serving up better customer experiences

    Five ways Pizza Hut is serving up better customer experiences

    The use of humanoid robots, an IT system refresh and joined-up marketing are all contributing to Pizza Hut's drive to boost its customers' experience in restaurants and online.

    Five ways Pizza Hut is serving up better customer experiences
  • Retail country in-focus: Finland

    Retail country in-focus: Finland

    Finland's tech industry was dealt a blow last week after the decision by Microsoft to streamline its smartphone hardware business in the country. Essential Retail shines a light on what else is happening in the Finnish retail tech scene.

    Retail country in-focus: Finland
  • Loyalty scheme and click & collect success for Pets at Home

    Loyalty scheme and click & collect success for Pets at Home

    3.3 million active loyalty card users and c50% of online sales now collected in a store. Essential Retail takes a look at Pets at Home's final results statement and picks out some of key statistics.

    Loyalty scheme and click & collect success for Pets at Home
  • Comment: The search function problem

    Comment: The search function problem

    And I still haven't found what I'm looking for. It is not your search engine that is failing but your eCommerce team, argues Good Growth founder James Hammersley.

    Comment: The search function problem
  • How Hawes & Curtis reduces returns using a virtual fitting room

    How Hawes & Curtis reduces returns using a virtual fitting room

    Hawes & Curtis describes how it is using Fit.Me's virtual fitting room technology to give confidence to its online shoppers and reduce its return rate.

    How Hawes & Curtis reduces returns using a virtual fitting room
  • How AO.com makes white goods socially exciting

    How AO.com makes white goods socially exciting

    Yossi Erdman, head of brand and social media at AO.com, describes how the e-tailer gets customers excited about white goods.

    How AO.com makes white goods socially exciting
  • Five ways buggy brand Maclaren is a digital business

    Five ways buggy brand Maclaren is a digital business

    The technology team at baby product brand, Maclaren, prides itself on achieving the impossible. From 8-week ERP implementation to removing landline phones, the company is an increasingly digital operation.

    Five ways buggy brand Maclaren is a digital business
  • How The Entertainer's Birthday Club is personalising gift shopping

    How The Entertainer's Birthday Club is personalising gift shopping

    Essential Retail chats to The Entertainer's head of online, Rob Wood, to learn how the retailer is using personalisation to interact with customers buying occasional gifts for children.

    How The Entertainer's Birthday Club is personalising gift shopping
  • The NBA - transforming a flagship sports store with technology

    The NBA - transforming a flagship sports store with technology

    An in-depth look at how the NBA has evolved its retail offering and embraced the digital age in its stores.

    The NBA - transforming a flagship sports store with technology

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New DC impacts Ocado’s half year profits

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New DC impacts Ocado’s half year profits
New DC impacts Ocado’s half year profits