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  • BIG INTERVIEW: Thomas Sabo's Ivar Campbell Cole

    BIG INTERVIEW: Thomas Sabo's Ivar Campbell Cole

    Ivar Campbell Cole, operations and project manager at Thomas Sabo, on the importance of using in-store analytics to improve customer service.

    BIG INTERVIEW: Thomas Sabo's Ivar Campbell Cole
  • BIG INTERVIEW: Spar IT controller Roy Ford

    BIG INTERVIEW: Spar IT controller Roy Ford

    With 19% of shoppers reportedly having stolen items at self-checkouts, Spar's Roy Ford has a tough job convincing his independent retail network to embrace the technology.

    BIG INTERVIEW: Spar IT controller Roy Ford
  • BIG INTERVIEW: Shop Direct eCommerce director Jonathan Wall

    BIG INTERVIEW: Shop Direct eCommerce director Jonathan Wall

    From mail order firm to "world-class digital retailer". Shop Direct eCommerce boss Jonathan Wall talks transactional apps, showcase technology & why he is desperate for virtual fitting rooms to work.

    BIG INTERVIEW: Shop Direct eCommerce director Jonathan Wall
  • BIG INTERVIEW: Feelunique CEO Aaron Chatterley

    BIG INTERVIEW: Feelunique CEO Aaron Chatterley

    Under new ownership, online health & beauty retailer Feelunique is growing quickly and looking to take on the likes of John Lewis & Debenhams with new systems, revamped websites and an extended range.

    BIG INTERVIEW: Feelunique CEO Aaron Chatterley
  • BIG INTERVIEW: Jones Bootmaker boss Andrew White

    BIG INTERVIEW: Jones Bootmaker boss Andrew White

    In-store technology to measure children's feet, a new website for its classic brands, and mCommerce-focused fulfilment are all on the horizon at Jones Bootmaker, says commercial director Andrew White.

    BIG INTERVIEW: Jones Bootmaker boss Andrew White
  • BIG INTERVIEW: Co-op director of group risk Phil Willsmer

    BIG INTERVIEW: Co-op director of group risk Phil Willsmer

    Innovative tools and systems for tackling retail crime are advancing all the time, but head of group risk at The Co-operative Group Phil Willsmer says that new technologies are aiding the fraudsters too.

    BIG INTERVIEW: Co-op director of group risk Phil Willsmer
  • Big interview: GSMA's Paul Crutchley on retail loyalty

    Big interview: GSMA's Paul Crutchley on retail loyalty

    Mobile operators network GSMA is developing a mobile-led framework that it says will boost coupon redemption in retail. The group's Paul Crutchley updates Essential Retail on its progress.

    Big interview: GSMA's Paul Crutchley on retail loyalty
  • Big interview: Iceland eCommerce boss John Mackie

    Big interview: Iceland eCommerce boss John Mackie

    In terms of eCommerce it is full steam ahead for frozen food grocer Iceland, with its new online retail site blossoming and the launch of an affiliate non-food website set to appear later this month.

    Big interview: Iceland eCommerce boss John Mackie
  • Big interview: Mobile Marketing Association's Paul Berney

    Big interview: Mobile Marketing Association's Paul Berney

    Don't fear showrooming, quickly learn mobile SEO and understand that mobile will replace plastic cards. Mobile Marketing Association EMEA boss Paul Berney has a message for retailers.

    Big interview: Mobile Marketing Association's Paul Berney
  • Big interview: Cath Kidston IT director Mike Padfield

    Big interview: Cath Kidston IT director Mike Padfield

    UK retailer Cath Kidston will open flagship stores in London and Shanghai before Christmas. Ben Sillitoe talks to IT director Mike Padfield about tech tactics in international expansion.

    Big interview: Cath Kidston IT director Mike Padfield
  • Q&A: M&S eCommerce programme manager Craig Smith

    Q&A: M&S eCommerce programme manager Craig Smith

    Marks & Spencer (M&S) eCommerce programme manager Craig Smith offers his views on the latest innovative technology that's driving the retail industry.

    Q&A: M&S eCommerce programme manager Craig Smith
  • Big interview: Majestic Wine eCommerce boss Richard Weaver

    Big interview: Majestic Wine eCommerce boss Richard Weaver

    After Majestic Wine re-platformed its website this summer, Ben Sillitoe caught up with its eCommerce director Richard Weaver to talk geo-specific systems and the rise of the tech solutions market.

    Big interview: Majestic Wine eCommerce boss Richard Weaver

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Comment: Creating a solutions provider ecosystem

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Comment: Creating a solutions provider ecosystem
Comment: Creating a solutions provider ecosystem