Ivar Campbell Cole, operations and project manager at Thomas Sabo, on the importance of using in-store analytics to improve customer service.
With 19% of shoppers reportedly having stolen items at self-checkouts, Spar's Roy Ford has a tough job convincing his independent retail network to embrace the technology.
From mail order firm to "world-class digital retailer". Shop Direct eCommerce boss Jonathan Wall talks transactional apps, showcase technology & why he is desperate for virtual fitting rooms to work.
Under new ownership, online health & beauty retailer Feelunique is growing quickly and looking to take on the likes of John Lewis & Debenhams with new systems, revamped websites and an extended range.
In-store technology to measure children's feet, a new website for its classic brands, and mCommerce-focused fulfilment are all on the horizon at Jones Bootmaker, says commercial director Andrew White.
Innovative tools and systems for tackling retail crime are advancing all the time, but head of group risk at The Co-operative Group Phil Willsmer says that new technologies are aiding the fraudsters too.
Mobile operators network GSMA is developing a mobile-led framework that it says will boost coupon redemption in retail. The group's Paul Crutchley updates Essential Retail on its progress.
In terms of eCommerce it is full steam ahead for frozen food grocer Iceland, with its new online retail site blossoming and the launch of an affiliate non-food website set to appear later this month.
Don't fear showrooming, quickly learn mobile SEO and understand that mobile will replace plastic cards. Mobile Marketing Association EMEA boss Paul Berney has a message for retailers.
UK retailer Cath Kidston will open flagship stores in London and Shanghai before Christmas. Ben Sillitoe talks to IT director Mike Padfield about tech tactics in international expansion.
Marks & Spencer (M&S) eCommerce programme manager Craig Smith offers his views on the latest innovative technology that's driving the retail industry.
After Majestic Wine re-platformed its website this summer, Ben Sillitoe caught up with its eCommerce director Richard Weaver to talk geo-specific systems and the rise of the tech solutions market.