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  • Video interview: Bloom & Wild boss on digital strategy

    Video interview: Bloom & Wild boss on digital strategy

    Essential Retail chats to Bloom & Wild's CEO, Aron Gelbard, to discuss mobile and future strategies for the start-up florist e-tailer.

    Video interview: Bloom & Wild boss on digital strategy
  • Interview: Aligning two IT philosophies at Dixons Carphone

    Interview: Aligning two IT philosophies at Dixons Carphone

    Simon Post, the ex-CTO at Carphone Warehouse now heading up the Dixons Carphone group's Connected World Services division, talks IT integration and in-store tech when two retail beasts join forces.

    Interview: Aligning two IT philosophies at Dixons Carphone
  • Interview: Zalando's head of mobile product Nuzhat Naweed

    Interview: Zalando's head of mobile product Nuzhat Naweed

    Zalando's mobile boss Nuzhat Naweed maps out how the online fashion retailer has achieved 21.5 million app downloads, and why she's closely watching developments in voice-activated search and shoppable video tech.

    Interview: Zalando's head of mobile product Nuzhat Naweed
  • Big Interview: Asda's push to be a 'world-leading' PUDO player

    Big Interview: Asda's push to be a 'world-leading' PUDO player

    Paul Anastasiou is leading the drive to grow Asda's ToYou third-party collect and returns service. He tells Essential Retail the programme is gaining momentum and picking up partner brands, supported by a sophisticated tech toolkit.

    Big Interview: Asda's push to be a 'world-leading' PUDO player
  • Big interview: Made.com founder Ning Li

    Big interview: Made.com founder Ning Li

    Made.com co-founder Ning Li on why international expansion has become more important for the retailer following the UK's decision to leave the EU and why his employees are encouraged to use Facebook at work.

    Big interview: Made.com founder Ning Li
  • Video: PetsPyjamas CEO on pop-up shops

    Video: PetsPyjamas CEO on pop-up shops

    PetsPyjamas CEO, Gracia Amico, speaks to Essential Retail about its first ever pop-up shop.

    Video: PetsPyjamas CEO on pop-up shops
  • Interview: How AO.com uses tech to improve CX

    Interview: How AO.com uses tech to improve CX

    AO.com director of customer experience, David Atherton, reflects on the retailer's use of technology in the contact centre and how automation is set to transform the customer experience.

    Interview: How AO.com uses tech to improve CX
  • Q&A with luxury start-up website The New Craftsmen

    Q&A with luxury start-up website The New Craftsmen

    Essential Retail speaks to Mark Henderson, chairman of Gieves & Hawkes and co-founder of The New Craftsmen, an eCommerce network for luxury goods manufacturers.

    Q&A with luxury start-up website The New Craftsmen
  • Big interview: Booths IT & eCommerce director Andrew Rafferty

    Big interview: Booths IT & eCommerce director Andrew Rafferty

    Underpinning Booths' internal 'best in town' strategy are a host of tech initiatives, revolving around business intelligence, mobile tech and staff comms. IT & eCommerce director, Andrew Rafferty, explains all to Essential Retail.

    Big interview: Booths IT & eCommerce director Andrew Rafferty
  • Big Interview: Shop Direct's personalisation efforts pay off with bumper profits

    Big Interview: Shop Direct's personalisation efforts pay off with bumper profits

    Essential Retail catches up with Shop Direct's CEO, Alex Baldock, to discuss how personalisation technology helped deliver a 43% profit surge over the last year.

    Big Interview: Shop Direct's personalisation efforts pay off with bumper profits
  • Big Interview: Iceland on start-ups and innovation

    Big Interview: Iceland on start-ups and innovation

    David Devany, chief digital officer, and Nick Canning, joint-MD, of Iceland Foods, tell Essential Retail why the retailer has begun looking at the start-up community for digital innovations.

    Big Interview: Iceland on start-ups and innovation
  • Big interview: Wayfair on supply chain, culture and virtual reality

    Big interview: Wayfair on supply chain, culture and virtual reality

    Essential Retail sits down with Wayfair's general manager of Europe, Maxim Romain, to discuss the US pureplay's increasing focus on Europe.

    Big interview: Wayfair on supply chain, culture and virtual reality

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How Aldo creates a single view of customers using CRM
How Aldo creates a single view of customers using CRM