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  • Interview: Aldi adapting the way it manages its workforce

    Interview: Aldi adapting the way it manages its workforce

    As Aldi's UK growth story continues it is looking to implement standardised software and new workforce management practices. Essential Retail caught up with the grocer's national IT analyst, Chris Day, to hear more.

    Interview: Aldi adapting the way it manages its workforce
  • Video interview: Made.com’s commercial director, Annabel Kilner

    Video interview: Made.com’s commercial director, Annabel Kilner

    Essential Retail interviews Made.com's commercial director, Annabel Kilner, at its latest pop-up in East London.

    Video interview: Made.com’s commercial director, Annabel Kilner
  • Interview: Five tech talking points from Specsavers' transformation

    Interview: Five tech talking points from Specsavers' transformation

    Specsavers is halfway through a multi-year tech transformation programme. Global CIO Phil Pavitt talks us through the challenges as the complex project enters "the hard yards".

    Interview: Five tech talking points from Specsavers' transformation
  • RBTE 2017 interview: Tesco's Paul Wilkinson on IoT experimentation

    RBTE 2017 interview: Tesco's Paul Wilkinson on IoT experimentation

    Tesco is investigating ways the Internet of Things can help enhance the shopping journey for its customers. Tesco Labs' Paul Wilkinson talks online shopping automation and connected devices.

    RBTE 2017 interview: Tesco's Paul Wilkinson on IoT experimentation
  • Video interview: Casper CEO on its first UK store

    Video interview: Casper CEO on its first UK store

    Essential Retail sits down with mattress e-tailer, Casper, to learn more about its first UK store in London.

    Video interview: Casper CEO on its first UK store
  • Interview: The Foschini Group trialling 'deliver to me' service

    Interview: The Foschini Group trialling 'deliver to me' service

    The South African parent company of Phase Eight and Whistles is trialling a new delivery service in its home country that takes the product straight to a person using GPS.

    Interview: The Foschini Group trialling 'deliver to me' service
  • Video interview: Bloom & Wild boss on digital strategy

    Video interview: Bloom & Wild boss on digital strategy

    Essential Retail chats to Bloom & Wild's CEO, Aron Gelbard, to discuss mobile and future strategies for the start-up florist e-tailer.

    Video interview: Bloom & Wild boss on digital strategy
  • Interview: Aligning two IT philosophies at Dixons Carphone

    Interview: Aligning two IT philosophies at Dixons Carphone

    Simon Post, the ex-CTO at Carphone Warehouse now heading up the Dixons Carphone group's Connected World Services division, talks IT integration and in-store tech when two retail beasts join forces.

    Interview: Aligning two IT philosophies at Dixons Carphone
  • Interview: Zalando's head of mobile product Nuzhat Naweed

    Interview: Zalando's head of mobile product Nuzhat Naweed

    Zalando's mobile boss Nuzhat Naweed maps out how the online fashion retailer has achieved 21.5 million app downloads, and why she's closely watching developments in voice-activated search and shoppable video tech.

    Interview: Zalando's head of mobile product Nuzhat Naweed
  • Big Interview: Asda's push to be a 'world-leading' PUDO player

    Big Interview: Asda's push to be a 'world-leading' PUDO player

    Paul Anastasiou is leading the drive to grow Asda's ToYou third-party collect and returns service. He tells Essential Retail the programme is gaining momentum and picking up partner brands, supported by a sophisticated tech toolkit.

    Big Interview: Asda's push to be a 'world-leading' PUDO player
  • Big interview: Made.com founder Ning Li

    Big interview: Made.com founder Ning Li

    Made.com co-founder Ning Li on why international expansion has become more important for the retailer following the UK's decision to leave the EU and why his employees are encouraged to use Facebook at work.

    Big interview: Made.com founder Ning Li
  • Video: PetsPyjamas CEO on pop-up shops

    Video: PetsPyjamas CEO on pop-up shops

    PetsPyjamas CEO, Gracia Amico, speaks to Essential Retail about its first ever pop-up shop.

    Video: PetsPyjamas CEO on pop-up shops

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Comment: Using data visualisation to beat the call centre curse

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Comment: Using data visualisation to beat the call centre curse
Comment: Using data visualisation to beat the call centre curse