PetsPyjamas CEO, Gracia Amico, speaks to Essential Retail about its first ever pop-up shop.
AO.com director of customer experience, David Atherton, reflects on the retailer's use of technology in the contact centre and how automation is set to transform the customer experience.
Essential Retail speaks to Mark Henderson, chairman of Gieves & Hawkes and co-founder of The New Craftsmen, an eCommerce network for luxury goods manufacturers.
Underpinning Booths' internal 'best in town' strategy are a host of tech initiatives, revolving around business intelligence, mobile tech and staff comms. IT & eCommerce director, Andrew Rafferty, explains all to Essential Retail.
Essential Retail catches up with Shop Direct's CEO, Alex Baldock, to discuss how personalisation technology helped deliver a 43% profit surge over the last year.
David Devany, chief digital officer, and Nick Canning, joint-MD, of Iceland Foods, tell Essential Retail why the retailer has begun looking at the start-up community for digital innovations.
Essential Retail sits down with Wayfair's general manager of Europe, Maxim Romain, to discuss the US pureplay's increasing focus on Europe.
The general manager of Selfridges Birmingham, Adam Hockney, tells Essential Retail that he expects a growing number of online retailers to choose department stores as a platform for showcasing their brands.
Mark Leach, head of eCommerce at Missguided, tells Essential Retail about the launch of its iOS app and how the technology team concentrates on delivering the best mobile experience for customers.
Essential Retail speaks to Ocado's GM of technology, Matt Soane, to learn how the e-tailer optimises its use of data in its warehouses.
Essential Retail catches up with Harris + Hoole's Kester Dobson, to discuss how, as head of technology, he digitally transformed the experience of buying your daily cappuccino.
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