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  • Big interview: Made.com founder Ning Li

    Big interview: Made.com founder Ning Li

    Made.com co-founder Ning Li on why international expansion has become more important for the retailer following the UK's decision to leave the EU and why his employees are encouraged to use Facebook at work.

    Big interview: Made.com founder Ning Li
  • Video: PetsPyjamas CEO on pop-up shops

    Video: PetsPyjamas CEO on pop-up shops

    PetsPyjamas CEO, Gracia Amico, speaks to Essential Retail about its first ever pop-up shop.

    Video: PetsPyjamas CEO on pop-up shops
  • Interview: How AO.com uses tech to improve CX

    Interview: How AO.com uses tech to improve CX

    AO.com director of customer experience, David Atherton, reflects on the retailer's use of technology in the contact centre and how automation is set to transform the customer experience.

    Interview: How AO.com uses tech to improve CX
  • Q&A with luxury start-up website The New Craftsmen

    Q&A with luxury start-up website The New Craftsmen

    Essential Retail speaks to Mark Henderson, chairman of Gieves & Hawkes and co-founder of The New Craftsmen, an eCommerce network for luxury goods manufacturers.

    Q&A with luxury start-up website The New Craftsmen
  • Big interview: Booths IT & eCommerce director Andrew Rafferty

    Big interview: Booths IT & eCommerce director Andrew Rafferty

    Underpinning Booths' internal 'best in town' strategy are a host of tech initiatives, revolving around business intelligence, mobile tech and staff comms. IT & eCommerce director, Andrew Rafferty, explains all to Essential Retail.

    Big interview: Booths IT & eCommerce director Andrew Rafferty
  • Big Interview: Shop Direct's personalisation efforts pay off with bumper profits

    Big Interview: Shop Direct's personalisation efforts pay off with bumper profits

    Essential Retail catches up with Shop Direct's CEO, Alex Baldock, to discuss how personalisation technology helped deliver a 43% profit surge over the last year.

    Big Interview: Shop Direct's personalisation efforts pay off with bumper profits
  • Big Interview: Iceland on start-ups and innovation

    Big Interview: Iceland on start-ups and innovation

    David Devany, chief digital officer, and Nick Canning, joint-MD, of Iceland Foods, tell Essential Retail why the retailer has begun looking at the start-up community for digital innovations.

    Big Interview: Iceland on start-ups and innovation
  • Big interview: Wayfair on supply chain, culture and virtual reality

    Big interview: Wayfair on supply chain, culture and virtual reality

    Essential Retail sits down with Wayfair's general manager of Europe, Maxim Romain, to discuss the US pureplay's increasing focus on Europe.

    Big interview: Wayfair on supply chain, culture and virtual reality
  • Interview: Selfridges reflects on a new breed of concessions

    Interview: Selfridges reflects on a new breed of concessions

    The general manager of Selfridges Birmingham, Adam Hockney, tells Essential Retail that he expects a growing number of online retailers to choose department stores as a platform for showcasing their brands.

    Interview: Selfridges reflects on a new breed of concessions
  • Big Interview: Missguided shares learnings from its mobile app

    Big Interview: Missguided shares learnings from its mobile app

    Mark Leach, head of eCommerce at Missguided, tells Essential Retail about the launch of its iOS app and how the technology team concentrates on delivering the best mobile experience for customers.

    Big Interview: Missguided shares learnings from its mobile app
  • Interview: Ocado on open source, data and warehouse automation

    Interview: Ocado on open source, data and warehouse automation

    Essential Retail speaks to Ocado's GM of technology, Matt Soane, to learn how the e-tailer optimises its use of data in its warehouses.

    Interview: Ocado on open source, data and warehouse automation
  • Big Interview: Harris + Hoole's head of tech on modernising the coffee shop

    Big Interview: Harris + Hoole's head of tech on modernising the coffee shop

    Essential Retail catches up with Harris + Hoole's Kester Dobson, to discuss how, as head of technology, he digitally transformed the experience of buying your daily cappuccino.

    Big Interview: Harris + Hoole's head of tech on modernising the coffee shop

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Comment: Robo-retail vs. humanity at a price?

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Comment: Robo-retail vs. humanity at a price?
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