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Essential Retail's expert panel of commentators includes David Baker, The UK Cards Association; Mark McMurtrie, independent payments expert at Payments Consultancy; James Hammersley, founder of Good Growth; Tim Denison, Ipos Retail Peformance; directors from Alvarez & Marsal; Brendan Doyle, CMS Payments Intelligence; Paul Martin, KPMG Boxwood Insights; Toby Paxton, Deloitte; the Kurt Salmon retail team; consultants from Javelin Group; members of GSMA; and representatives from GS1 UK.


  • Comment: The future of online payments – a bank's perspective

    Comment: The future of online payments – a bank's perspective

    Mark Byrne, director of mid markets business development, retail at Lloyds Banking Group, looks at the future of paying online.

    Comment: The future of online payments – a bank's perspective
  • Comment: How to plan for the biggest change in UK currency since 1971

    Comment: How to plan for the biggest change in UK currency since 1971

    Retailers will need to make sure their equipment, supply chain and staff are ready for the introduction of polymer banknotes, which is scheduled to begin next year.

    Comment: How to plan for the biggest change in UK currency since 1971
  • Comment: Trading into Germany

    Comment: Trading into Germany

    MD of IMRG and eCommerce Worldwide, Graeme Howe, looks into the opportunities of trading in Germany.

    Comment: Trading into Germany
  • Comment: Retail sector failing to invest in supply chain skills

    Comment: Retail sector failing to invest in supply chain skills

    The retail industry has shown a woeful lack of imagination, responsibility and accountability when it comes to supply chain management training, argues CIPS CEO David Noble.

    Comment: Retail sector failing to invest in supply chain skills
  • Comment: Easy, safe logins reduce friction and customer churn

    Comment: Easy, safe logins reduce friction and customer churn

    Hooman Mazaheri, director for global service partner outreach at mobile operators association GSMA, on the importance of a strong but frictionless authentication process at the point of sale.

    Comment: Easy, safe logins reduce friction and customer churn
  • Comment: Will Sparks Fly?

    Comment: Will Sparks Fly?

    Industry consultant and author of The Multichannel RetailHandbook, Chris Jones, takes an in-depth look into Marks & Spencer's new loyalty card.

    Comment: Will Sparks Fly?
  • Comment: How the rules of retail are being rewritten

    Comment: How the rules of retail are being rewritten

    Siobhán Géhin, partner at Kurt Salmon and head of the strategy and private equity business in the UK, looks at the hot technology trends in retail and why these are exciting investors.

    Comment: How the rules of retail are being rewritten
  • Comment: Capacity for change critical for today's retailers

    Comment: Capacity for change critical for today's retailers

    The old static five-year-plan is no longer relevant in an ever changing complex trading environment, argues Paul Martin, managing director at Boxwood Insights, part of KPMG Boxwood.

    Comment: Capacity for change critical for today's retailers
  • Comment: Fundamental change to UK currency under way

    Comment: Fundamental change to UK currency under way

    CMS Payments Intelligence's recent Polymer Planning Summit brought together the Bank of England, the Royal Mint and over 60 merchant representatives to discuss implications of polymer banknotes and the new £1 coin.

    Comment: Fundamental change to UK currency under way
  • Comment: How RFID improves operations and delivers ROI

    Comment: How RFID improves operations and delivers ROI

    Andy Robson, supply chain solutions manager at supply chain standards organisation GS1 UK, says retailers will keep finding new ways to use RFID for the betterment of their businesses.

    Comment: How RFID improves operations and delivers ROI
  • Comment: Design operating models to cope with complexity

    Comment: Design operating models to cope with complexity

    Retailers must keep complexity outside their organisations and not allow it to destroy efficiency on the inside, argues Paul Martin, managing director of Boxwood Insights at KPMG Boxwood.

    Comment: Design operating models to cope with complexity
  • Comment: Staff education required as payment evolution continues

    Comment: Staff education required as payment evolution continues

    What will be the impact for retailers of form factors such as smartphones, watches, bands, tags and fobs for payment transactions? Independent consultant Mark McMurtrie has his say.

    Comment: Staff education required as payment evolution continues

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