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  • Papa John's using QR codes to seek customer feedback

    Papa John's using QR codes to seek customer feedback

    Pizza chain Papa John's has this week introduced new customer feedback tools, allowing people to score their overall experience of the brand online and via QR code mobile technology.

    Papa John's using QR codes to seek customer feedback
  • Complacency threatens innovation-led UK recovery

    Complacency threatens innovation-led UK recovery

    Ahead of a business innovation summit this week, a new UK CEO survey shows that there is complacency among British businesses when it comes to bringing new ideas to market.

    Complacency threatens innovation-led UK recovery
  • Online art market rapidly evolving, says Hiscox

    Online art market rapidly evolving, says Hiscox

    The art market could be the next area to see an eCommerce boom, with insurance company Hiscox estimating the sector to be valued at $3.76 billion by 2018.

    Online art market rapidly evolving, says Hiscox
  • Forum to put technology at heart of new high street

    Forum to put technology at heart of new high street

    The Future High Streets Forum, led by Home Retail Group CEO John Walden, is looking at how digital technology can help create sustainable and thriving high streets of the future.

    Forum to put technology at heart of new high street
  • BRC commends UK retailers' use of technology

    BRC commends UK retailers' use of technology

    The British Retail Consortium has today heralded the way the UK retail industry uses technology to reach a diverse, international audience.

    BRC commends UK retailers' use of technology
  • In focus: Amazon Prime Pantry

    In focus: Amazon Prime Pantry

    Amazon's new Prime Pantry service is a long way from being the first port of call for US online grocery shoppers, but the e-tail giant has the capacity to become a credible grocery retailer.

    In focus: Amazon Prime Pantry
  • Wickes' new multichannel initiatives underway

    Wickes' new multichannel initiatives underway

    A new website and click & collect options have been introduced at Wickes this month, as online continues to be the fastest growing part of the DIY retailer's business.

    Wickes' new multichannel initiatives underway
  • Specsavers embraces technology to boost customer service

    Specsavers embraces technology to boost customer service

    Specsavers is using technology internally and externally in its quest to improve customer service in stores.

    Specsavers embraces technology to boost customer service
  • Nectar owner Aimia takes stake in Spain's Travel Club

    Nectar owner Aimia takes stake in Spain's Travel Club

    Aimia, the owner and operator of loyalty scheme Nectar, has acquired 25% of Travel Club - Spain's largest coalition loyalty programme.

    Nectar owner Aimia takes stake in Spain's Travel Club
  • John Lewis, Amazon and Next pick up online accolades

    John Lewis, Amazon and Next pick up online accolades

    The Verdict Customer Satisfaction Awards took place in London this morning, with John Lewis, Amazon and Next all recognised for their online prowess.

    John Lewis, Amazon and Next pick up online accolades
  • How can biometrics benefit retail?

    How can biometrics benefit retail?

    Technology vendors are touting the use of biometrics in retail and many commentators expect it to have a growing impact on the industry, so how might it benefit retailers?

    How can biometrics benefit retail?
  • The perils of personalisation in retail

    The perils of personalisation in retail

    Nikki Baird, managing partner at RSR Research, assesses some of the potential problems caused by retailers' personalisation strategies.

    The perils of personalisation in retail

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Asda unconvinced by same-day fulfilment
Asda unconvinced by same-day fulfilment