Essential Retail chats to Expedia's VP of global merchandising, Dan Reed, to learn more about how the online travel agent is using content to understand customer purchasing intent online.
Retailers say they want access to new technologies, and RBTE 2017 is set to deliver with a range of first-time exhibitors confirmed to appear on the expo floor.
Representatives from retailers such as Asda, Boots, B&Q, Dixons Carphone and Sainsbury's are confirmed to speak as part of the RBTE 2017 conference programme, which takes place 8-9 May in London.
Virtual reality and artificial intelligence will dominate customer experience by 2020.
Over 60% of millennials want to rent, rather than buy, products in the future, as the sharing economy takes hold.
Tom Garner, research fellow, School of Creative Technologies at University of Portsmouth, takes a look at how the Internet of Things (IoT) will develop in 2017.
Carrefour has launched what it is describing as "a new ultra-fast delivery service for Paris and Neuilly-sur-Seine". The one-hour fulfilment option covers approximately 2,000 products.
Founder of Shoppercentric, Danielle Pinnington, takes a look at the Generation Z shopper and what retailers should be doing to keep up digitally.
Essential Retail discusses the automatic refund policy from Virgin Trains.
Essential Retail takes a look at the trend of incorporating content online in order to engage customers and sell more products.
Rikke Duus, senior teaching fellow in marketing, UCL, and Mike Cooray, professor of practice, Hult International Business School, discuss how AI and conversational commerce is disrupting the way consumers shop at Christmas.
Estée Lauder, Burberry and TK Maxx share how they are using chat bots to engage with customers this Christmas.