Essential Retail sits down with Nicola Millard, head of customer insight and futures at BT Global Services, to discuss shopper behaviour and the psychology behind their use of various retail technologies available today.
Channie Mize, general manager for retail at Periscope By McKinsey, gives her thoughts on the key takeaways from NRF 2017.
Essential Retail caught up with Salesforce's head of retail industries, Shelley Bransten, at NRF 2017 in NYC. She shares her thoughts on AI and intelligent retailing, as well as how consumer behaviour is changing the retail industry.
Orlando Martins, founder and CEO of Oresa Executive Search, explains how to hire data scientists.
Recommerce e-tailer, musicMagpie, is using social media and personalisation to interact with different customer segments.
Wyevale Garden Centres launches new eCommerce site with inspiration blogs and videos.
Good Growth founder, James Hammersley, discusses why good website navigation needs to be as clear as a road sign on the street.
Melissa Davison, consultant at Capgemini, asks: when people would rather wash the dishes than go shopping on the high street – isn’t it time we revolutionised brick and mortar stores?
After three and a half years as editor of Essential Retail, I'm moving on to pastures new.
Lululemon explains how it digitised its CRM platform in order to modernise its community of customers.
Essential Retail caught up with SOASTA's general manager for the EMEA region, Vincent DeGennaro, to talk good practice in digital performance management and his company's role in the retail industry.
Vincent DeGennaro, general manager EMEA at SOASTA, discusses the emergence of digital performance management and how the emphasis in retail is on understanding what impact a website's performance has on end user behaviour.