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    Inside Yoox Net-a-Porter’s London tech hub

    Essential Retail takes a tour of Yoox Net-a-Porter’s swanky new technology hub in West London, which focuses on developing artificial intelligence and mobile innovations.

    Inside Yoox Net-a-Porter’s London tech hub

  • Interview: Co-op on store transformation

    Interview: Co-op on store transformation

    The Co-operative talks to Essential Retail to learn how the retailer is transforming its store strategy from introducing self checkout to deploying flexible scheduling solutions for store managers.

    Interview: Co-op on store transformation
  • Why chatbots fail and how retailers can make them work

    Why chatbots fail and how retailers can make them work

    Forrester research suggests marketers are struggling to deliver value through the use of chatbots, but Essential Retail finds some retailers are already benefiting from the emerging technology.

    Why chatbots fail and how retailers can make them work
  • Big Interview: Liberty on growing eCommerce

    Big Interview: Liberty on growing eCommerce

    Essential Retail chats to Liberty’s new director of eCommerce, Eric Fergusson, to learn how this heritage retailer is stretching the walls of its famous London department store using eCommerce.

    Big Interview: Liberty on growing eCommerce
  • Quids in or taking a pounding? Retail adapts to new £1 coin

    Quids in or taking a pounding? Retail adapts to new £1 coin

    The new £1 coin’s introduction highlights yet another reason why retailers must be so adaptable in today’s market.

    Quids in or taking a pounding? Retail adapts to new £1 coin
  • RBTE 2017 interview: Links of London on digital strategy

    RBTE 2017 interview: Links of London on digital strategy

    Essential Retail talks with Links of London boss Martin Byrne about the jeweller’s first steps towards a digital strategy.

    RBTE 2017 interview: Links of London on digital strategy
  • How Swarovski keeps up with digital innovation

    How Swarovski keeps up with digital innovation

    Swarovski's retail innovation team keeps up with new technology developments with the fail-fast prototypes it deploys across the business.

    How Swarovski keeps up with digital innovation
  • RBTE 2017 interview: Kupivip.ru on retail challenges in Russia

    RBTE 2017 interview: Kupivip.ru on retail challenges in Russia

    Dmitry Kholomtsev, managing director of Kupivip.ru eCommerce services, describes the challenges facing retailers in Russia and why his online company is now opening stores.

    RBTE 2017 interview: Kupivip.ru on retail challenges in Russia
  • Big Interview: The Body Shop on digital transformation

    Big Interview: The Body Shop on digital transformation

    Essential Retail chats to The Body Shop's chief digital officer, Harriet Williams, to learn how the company is heavily investing in digital to improve both the in-store and online experience for customers.

    Big Interview: The Body Shop on digital transformation
  • Does Debenhams’ digital-led strategy go far enough?

    Does Debenhams’ digital-led strategy go far enough?

    Debenhams’s turnaround strategy is defined by new tech-led propositions and a review of its store and warehousing properties. It is indicative of how department stores are repositioning themselves in a new digital world.

    Does Debenhams’ digital-led strategy go far enough?
  • RBTE 2017 interview: Costa on digital change

    RBTE 2017 interview: Costa on digital change

    Essential Retail chats to Costa's IT director, Mark Demody, to hear his thoughts on how brands can keep up with the pace of digital change.

    RBTE 2017 interview: Costa on digital change
  • Farfetch wants to power your digital store

    Farfetch wants to power your digital store

    Farfetch showcases its store of the future proposition which will debut in the London luxury boutique Browns later this year.

    Farfetch wants to power your digital store

Top 5 Viewed


  1. Why chatbots fail and how retailers can make them workWhy chatbots fail and how retailers can make them work
  2. Interview: Co-op on store transformationInterview: Co-op on store transformation
  3. Over 25% of shoppers open to conversational commerce, says IGDOver 25% of shoppers open to conversational commerce, says IGD
  4. Fintech must innovate marketplaces, according to researchFintech must innovate marketplaces, according to research
  5. Yoox dabbles in augmented realityYoox dabbles in augmented reality
RBTE 2017: PCI compliance is cheap compared to EU GDPR, says payment security panel

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RBTE 2017: PCI compliance is cheap compared to EU GDPR, says payment security panel
RBTE 2017: PCI compliance is cheap compared to EU GDPR, says payment security panel