AO.com director of customer experience, David Atherton, reflects on the retailer's use of technology in the contact centre and how automation is set to transform the customer experience.
Essential Retail chats to Aseem Sadana, SVP of products and strategy at IMImobile, to learn more about the world of chatbots and conversational commerce.
Essential Retail attends the launch of BT's latest concept retail store, showcasing the technologies which can help digitise the in-store experience.
Half-year results announced by Next this week highlighted how various economic patterns are expected to prompt a challenging period for high street retailing. Amidst it all, Next Directory is undergoing significant modernisation.
Dunelm announced its full-year results this week and underlined some ways it is using digital to support its wider plans to improve customer service and grow its store estate.
Essential Retail speaks to Mark Henderson, chairman of Gieves & Hawkes and co-founder of The New Craftsmen, an eCommerce network for luxury goods manufacturers.
Underpinning Booths' internal 'best in town' strategy are a host of tech initiatives, revolving around business intelligence, mobile tech and staff comms. IT & eCommerce director, Andrew Rafferty, explains all to Essential Retail.
Apple's decision to remove the headphone jack from its latest range of iPhones may have left many customers flustered, but will this provide a new surge of users ready to connect to Bluetooth-enabled beacons in retail?
Essential Retail catches up with Shop Direct's CEO, Alex Baldock, to discuss how personalisation technology helped deliver a 43% profit surge over the last year.
Majestic Wine's people director, Louise Ellis, is a confirmed panellist for an Essential Retail webinar on the National Living Wage. Ellis will join the BRC's Tom Ironside and JDA's Jason Shorrock on the webcast.
David Devany, chief digital officer, and Nick Canning, joint-MD, of Iceland Foods, tell Essential Retail why the retailer has begun looking at the start-up community for digital innovations.
It is home to a controversial new retail tax, a dominant online auction site that is reportedly being courted by some of the world's largest retailers, and an emerging tech innovation scene. Essential Retail assesses Polish retail.