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  • Interview: How AO.com uses tech to improve CX

    Interview: How AO.com uses tech to improve CX

    AO.com director of customer experience, David Atherton, reflects on the retailer's use of technology in the contact centre and how automation is set to transform the customer experience.

    Interview: How AO.com uses tech to improve CX
  • Eye on eCommerce: IMImobile on chatbots

    Eye on eCommerce: IMImobile on chatbots

    Essential Retail chats to Aseem Sadana, SVP of products and strategy at IMImobile, to learn more about the world of chatbots and conversational commerce.

    Eye on eCommerce: IMImobile on chatbots
  • In pictures: BT's Alexander Black concept store

    In pictures: BT's Alexander Black concept store

    Essential Retail attends the launch of BT's latest concept retail store, showcasing the technologies which can help digitise the in-store experience.

    In pictures: BT's Alexander Black concept store
  • The changing face of Next Directory

    The changing face of Next Directory

    Half-year results announced by Next this week highlighted how various economic patterns are expected to prompt a challenging period for high street retailing. Amidst it all, Next Directory is undergoing significant modernisation.

    The changing face of Next Directory
  • Five ways Dunelm is using tech to improve service

    Five ways Dunelm is using tech to improve service

    Dunelm announced its full-year results this week and underlined some ways it is using digital to support its wider plans to improve customer service and grow its store estate.

    Five ways Dunelm is using tech to improve service
  • Q&A with luxury start-up website The New Craftsmen

    Q&A with luxury start-up website The New Craftsmen

    Essential Retail speaks to Mark Henderson, chairman of Gieves & Hawkes and co-founder of The New Craftsmen, an eCommerce network for luxury goods manufacturers.

    Q&A with luxury start-up website The New Craftsmen
  • Big interview: Booths IT & eCommerce director Andrew Rafferty

    Big interview: Booths IT & eCommerce director Andrew Rafferty

    Underpinning Booths' internal 'best in town' strategy are a host of tech initiatives, revolving around business intelligence, mobile tech and staff comms. IT & eCommerce director, Andrew Rafferty, explains all to Essential Retail.

    Big interview: Booths IT & eCommerce director Andrew Rafferty
  • Apple, Bluetooth headphones and the path to beacon uptake in retail

    Apple, Bluetooth headphones and the path to beacon uptake in retail

    Apple's decision to remove the headphone jack from its latest range of iPhones may have left many customers flustered, but will this provide a new surge of users ready to connect to Bluetooth-enabled beacons in retail?

    Apple, Bluetooth headphones and the path to beacon uptake in retail
  • Big Interview: Shop Direct's personalisation efforts pay off with bumper profits

    Big Interview: Shop Direct's personalisation efforts pay off with bumper profits

    Essential Retail catches up with Shop Direct's CEO, Alex Baldock, to discuss how personalisation technology helped deliver a 43% profit surge over the last year.

    Big Interview: Shop Direct's personalisation efforts pay off with bumper profits
  • Majestic Wine and BRC confirmed for National Living Wage webinar

    Majestic Wine and BRC confirmed for National Living Wage webinar

    Majestic Wine's people director, Louise Ellis, is a confirmed panellist for an Essential Retail webinar on the National Living Wage. Ellis will join the BRC's Tom Ironside and JDA's Jason Shorrock on the webcast.

    Majestic Wine and BRC confirmed for National Living Wage webinar
  • Big Interview: Iceland on start-ups and innovation

    Big Interview: Iceland on start-ups and innovation

    David Devany, chief digital officer, and Nick Canning, joint-MD, of Iceland Foods, tell Essential Retail why the retailer has begun looking at the start-up community for digital innovations.

    Big Interview: Iceland on start-ups and innovation
  • Retail country in focus: Poland

    Retail country in focus: Poland

    It is home to a controversial new retail tax, a dominant online auction site that is reportedly being courted by some of the world's largest retailers, and an emerging tech innovation scene. Essential Retail assesses Polish retail.

    Retail country in focus: Poland

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Two-thirds of millennials want to rent products

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Two-thirds of millennials want to rent products
Two-thirds of millennials want to rent products