As more and more retailers claim to be on track with their digital transformation projects, Essential Retail asks whether the role of the chief digital officer (CDO) will be extinct by 2020.
CEOs are struggling to deliver a return on their investments from digital retailing initiatives, according to a survey.
Hotel Chocolat is enjoying a jump in profits and sales, driven by new stores and increased digital transactions.
Pizza Express is introducing a chatbot which allows customers to book a table via Facebook Messenger.
Essential Retail speaks to British footwear retailer Duke & Dexter to learn about its approach to personalisation.
Essential Retail catches up with Hammerson's group head of multichannel, Sophie Ross, to get an update on how the shopping centre firm is improving customer loyalty with its location-based mobile app.
Kantar Retail's VP of eCommerce and digital insights, Malcolm Pinkerton, takes a look at how location-based technologies can help create a frictionless shopper journey.
Silvio Carta, senior lecturer and chair of the Design Research Group at University of Hertfordshire, discusses how citizens creating data are shaping what their surrounding public spaces look like.
Fits Me takes a look at how garment technologists are revolutionising the fashion industry.
The Co-op is working with JDA to implement a planning and assortment solution to improve product availability.
Isabelle Szmigin, professor of marketing at University of Birmingham, looks at how Waitrose continues to bank on its middle-class shoppers as it braces for tough times ahead.