GameStop uses its loyalty scheme to help shape its future direction. The programme is not just for customer points or perks, says Mike Mauler, EVP & president for the retailer's international division.
Macy's is downsizing its workforce this year, but the department store chain's CEO Terry Lundgren says a focus on technology and digital is helping the company recruit talented individuals at the same time.
Essential Retail and Hitachi Solutions hosted a retail breakfast roundtable debate on Cutting Customer Irritation, involving Tesco, Carpetright, Dune Group and Blackwell's. Here's your chance to download the second whitepaper based on the discussions.
UK department store chain John Lewis is taking measures to improve personalisation on its website.
Essential Retail chats to Expedia's VP of global merchandising, Dan Reed, to learn more about how the online travel agent is using content to understand customer purchasing intent online.
Essential Retail speaks to IBM's head of Watson, Internet of Things, commerce and education, Harriet Green. The former Thomas Cook CEO explains how artificial intelligence is revolutionising customer experience.
While loyalty schemes are still popular, a new report reveals how younger shoppers are less likely to engage with traditional card-based reward platforms.
Good Growth founder James Hammersley offers some insights into pay per click marketing. There are five places retail leaders should look to ensure plans are robust, he argues.
Essential Retail sits down with retail technology consultant, Craig Crawford, to chat about the use of mobile and virtual reality in retail.
Currys PC World has joined a raft of retailers unveiling social campaigns to kick off the festive season.
Essential Retail interviews Made.com's commercial director, Annabel Kilner, at its latest pop-up in East London.