Pizza Express is introducing a chatbot which allows customers to book a table via Facebook Messenger.
Essential Retail catches up with Hammerson's group head of multichannel, Sophie Ross, to get an update on how the shopping centre firm is improving customer loyalty with its location-based mobile app.
Silvio Carta, senior lecturer and chair of the Design Research Group at University of Hertfordshire, discusses how citizens creating data are shaping what their surrounding public spaces look like.
Aldo describes how working with Salesforce allows the retailer to gain a single view of its customers and dramatically improve its email marketing campaigns.
Jewellery retailer, Pandora, is working with Ecrebo to offer customers digital receipts at the POS.
Marketing is increasingly using data to improve messaging and to deliver an engaging customer experience, according to a new report from the GDMA.
Recommerce e-tailer, musicMagpie, is using social media and personalisation to interact with different customer segments.
Essential Retail caught up with SOASTA's general manager for the EMEA region, Vincent DeGennaro, to talk good practice in digital performance management and his company's role in the retail industry.
Vincent DeGennaro, general manager EMEA at SOASTA, discusses the emergence of digital performance management and how the emphasis in retail is on understanding what impact a website's performance has on end user behaviour.
Founder of the Virgin Group, Sir Richard Branson, shares five tips on how retailers should keep their brand fresh.
GameStop uses its loyalty scheme to help shape its future direction. The programme is not just for customer points or perks, says Mike Mauler, EVP & president for the retailer's international division.
Macy's is downsizing its workforce this year, but the department store chain's CEO Terry Lundgren says a focus on technology and digital is helping the company recruit talented individuals at the same time.