McColl's has invested in new technology and will be looking to boost customer loyalty using integrated analytics, loyalty and point of sale data.
Mothercare has launched a new "club" concept aimed at connecting its customers and building community via a mixture of in-store events and online activity. Hobbycraft and Majestic Wine among other retailers promoting similar activity.
Pets at Home's new partnership puts more focus on its online content creation, which will be run and managed in the cloud.
Natalie McCreesh, senior lecturer in fashion marketing and communication at Sheffield Hallam University, explains how Vogue’s attack on style bloggers shows how much the newcomers have the fashion mags rattled.
HMV plans to improve the digital experience as sales and profits decline.
Hollister has teamed up with social media influencer, Brent Rivera, for an anti-bullying campaign that will be promoted in the US and the UK. Influencer marketing continues to grow worldwide.
Men's fashion e-tailer Mr Porter has launched a shoppable app, exclusively available for using on Apple TV.
It's important to realise that delivering personalised products and services can provide benefits for businesses and consumers. Ben Perkins, head of consumer business research at Deloitte, has his say.
Tanya Kant, lecturer in media and cultural studies at the University of Sussex, looks into personalising customer experience online.
Most of what a retailer does should be centred around the customer and it no longer takes very long for a business's proposition and technology set to become outdated. Thoughts and observations from the RBTE 2017 retailer steering committee.
Jeffrey Ferguson, lecturer in pervasive and mobile computing at University of Westminster, takes a look at how new smartphones with two outward cameras will encourage the use of augmented reality.
Essential Retail sits down with the general manager of VoucherCodes.co.uk, Claire Davenport, to discuss the changing face of customer loyalty and the move towards targeted marketing to consumers' mobiles.