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  • McColl's using integrated analytics, loyalty and PoS data

    McColl's using integrated analytics, loyalty and PoS data

    McColl's has invested in new technology and will be looking to boost customer loyalty using integrated analytics, loyalty and point of sale data.

    McColl's using integrated analytics, loyalty and PoS data
  • Retailers creating club culture

    Retailers creating club culture

    Mothercare has launched a new "club" concept aimed at connecting its customers and building community via a mixture of in-store events and online activity. Hobbycraft and Majestic Wine among other retailers promoting similar activity.

    Retailers creating club culture
  • Pets at Home pushing online content in the cloud

    Pets at Home pushing online content in the cloud

    Pets at Home's new partnership puts more focus on its online content creation, which will be run and managed in the cloud.

    Pets at Home pushing online content in the cloud
  • Comment: Vogue’s attack on style bloggers

    Comment: Vogue’s attack on style bloggers

    Natalie McCreesh, senior lecturer in fashion marketing and communication at Sheffield Hallam University, explains how Vogue’s attack on style bloggers shows how much the newcomers have the fashion mags rattled.

    Comment: Vogue’s attack on style bloggers
  • HMV eyes niche online audiences as sales dip

    HMV eyes niche online audiences as sales dip

    HMV plans to improve the digital experience as sales and profits decline.

    HMV eyes niche online audiences as sales dip
  • Hollister goes social with anti-bullying campaign

    Hollister goes social with anti-bullying campaign

    Hollister has teamed up with social media influencer, Brent Rivera, for an anti-bullying campaign that will be promoted in the US and the UK. Influencer marketing continues to grow worldwide.

    Hollister goes social with anti-bullying campaign
  • Mr Porter launches shoppable app for Apple TV

    Mr Porter launches shoppable app for Apple TV

    Men's fashion e-tailer Mr Porter has launched a shoppable app, exclusively available for using on Apple TV.

    Mr Porter launches shoppable app for Apple TV
  • Comment: Consumers are both critics and creators

    Comment: Consumers are both critics and creators

    It's important to realise that delivering personalised products and services can provide benefits for businesses and consumers. Ben Perkins, head of consumer business research at Deloitte, has his say.

    Comment: Consumers are both critics and creators
  • Comment: How personalisation could be changing your identity online

    Comment: How personalisation could be changing your identity online

    Tanya Kant, lecturer in media and cultural studies at the University of Sussex, looks into personalising customer experience online.

    Comment: How personalisation could be changing your identity online
  • RBTE 2017: What's on retailers' minds?

    RBTE 2017: What's on retailers' minds?

    Most of what a retailer does should be centred around the customer and it no longer takes very long for a business's proposition and technology set to become outdated. Thoughts and observations from the RBTE 2017 retailer steering committee.

    RBTE 2017: What's on retailers' minds?
  • Comment: Dual camera smartphones - the missing link that will bring augmented reality into the mainstream

    Comment: Dual camera smartphones - the missing link that will bring augmented reality into the mainstream

    Jeffrey Ferguson, lecturer in pervasive and mobile computing at University of Westminster, takes a look at how new smartphones with two outward cameras will encourage the use of augmented reality.

    Comment: Dual camera smartphones - the missing link that will bring augmented reality into the mainstream
  • Retail Ramble podcast: Interview with Vouchercodes.co.uk

    Retail Ramble podcast: Interview with Vouchercodes.co.uk

    Essential Retail sits down with the general manager of VoucherCodes.co.uk, Claire Davenport, to discuss the changing face of customer loyalty and the move towards targeted marketing to consumers' mobiles.

    Retail Ramble podcast: Interview with Vouchercodes.co.uk

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  3. RBTE 2017 Interview: Vincent McKevitt, founder of Tossed RBTE 2017 Interview: Vincent McKevitt, founder of Tossed
  4. Comment: Is it really the end of the high street store?Comment: Is it really the end of the high street store?
  5. Q&A: SOASTA's Vincent DeGennaro on digital performance managementQ&A: SOASTA's Vincent DeGennaro on digital performance management
Special report: Cutting customer irritation & maintaining authenticity

Analysis

Special report: Cutting customer irritation & maintaining authenticity
Special report: Cutting customer irritation & maintaining authenticity