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  • Twitter coverage boosts John Lewis Christmas message

    Twitter coverage boosts John Lewis Christmas message

    Department store chain John Lewis achieved more than £100 million in sales last week, as its Christmas marketing campaign continues to benefit from social media exposure.

    Twitter coverage boosts John Lewis Christmas message
  • Comment: Has a single view of the customer finally arrived?

    Comment: Has a single view of the customer finally arrived?

    Javelin Group's associate director of the Strategy practice, Matt Jeffers, says the retail industry is very close to achieving its goal of attaining a single view of the customer.

    Comment: Has a single view of the customer finally arrived?
  • Global insight: The last mile challenge in European retail

    Global insight: The last mile challenge in European retail

    Joachim Pinhammer, senior retail technology analyst at Planet Retail, on the 'last mile' challenges European retailers are currently facing.

    Global insight: The last mile challenge in European retail
  • Retail technology vendor innovation: Usablenet

    Retail technology vendor innovation: Usablenet

    Each week Essential Retail focuses on the leading vendors in the retail technology space. This week the spotlight falls on Usablenet and its chief marketing officer, Carin van Vuuren.

    Retail technology vendor innovation: Usablenet
  • Shop Direct using eye-tracking technology to test tablet usage

    Shop Direct using eye-tracking technology to test tablet usage

    Multichannel retailer Shop Direct is currently using eye-tracking technology to test how consumers may interact with its website on tablet devices.

    Shop Direct using eye-tracking technology to test tablet usage
  • PCI DSS 3.0: what the experts say

    PCI DSS 3.0: what the experts say

    The PCI Security Standards Council has published version 3.0 of the PCI Data Security Standard and Payment Application Data Security Standard. Essential Retail gauged the payments industry's reaction.

    PCI DSS 3.0: what the experts say
  • BIG INTERVIEW: Co-op director of group risk Phil Willsmer

    BIG INTERVIEW: Co-op director of group risk Phil Willsmer

    Innovative tools and systems for tackling retail crime are advancing all the time, but head of group risk at The Co-operative Group Phil Willsmer says that new technologies are aiding the fraudsters too.

    BIG INTERVIEW: Co-op director of group risk Phil Willsmer
  • Celebrity Deathmatch: DMP vs CRM

    Celebrity Deathmatch: DMP vs CRM

    Nikki Baird from US-based retail analysis group RSR Research offers an alternative look at the battle between customer relationship management and digital marketing platform in retail loyalty.

    Celebrity Deathmatch: DMP vs CRM
  • PMC and YESpay announce new partnership

    PMC and YESpay announce new partnership

    Retail IT services provider PMC and payment solutions business YESpay are working together for a new in-store mobile solution for retailers.

    PMC and YESpay announce new partnership
  • John Lewis, Argos and the mobile path to purchase

    John Lewis, Argos and the mobile path to purchase

    John Lewis and Argos have been commended for their mobile retail strategies, but the mCommerce journeys taken by both companies have not been without their challenges.

    John Lewis, Argos and the mobile path to purchase
  • Loyalty - what makes customers stick?

    Loyalty - what makes customers stick?

    In-depth analysis from global research business Nielsen says that consumers in the UK view discounts and free products as the most important benefits from loyalty programmes.

    Loyalty - what makes customers stick?
  • Latin America ripe for mobile marketing growth

    Latin America ripe for mobile marketing growth

    Brands must be aware that Latin America is ripe for mobile marketing success, with a third of the population's internet users set to access the web via mobile only by 2015.

    Latin America ripe for mobile marketing growth

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Five ways Alibaba is changing the face of retail

Features

Five ways Alibaba is changing the face of retail
Five ways Alibaba is changing the face of retail