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Essential Retail's expert panel of commentators includes David Baker, The UK Cards Association; Mark McMurtrie, independent payments expert at Payments Consultancy; James Hammersley, founder of Good Growth; Tim Denison, Ipos Retail Peformance; directors from Alvarez & Marsal; Brendan Doyle, CMS Payments Intelligence; Paul Martin, KPMG Boxwood Insights; Toby Paxton, Deloitte; the Kurt Salmon retail team; consultants from Javelin Group; members of GSMA; and representatives from GS1 UK.

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    Comment: Using data visualisation to beat the call centre curse

    Robert Laramee, associate professor and Richard Roberts, PhD candidate in data visualisation at Swansea University, take a look at how software can be used to sift through huge amounts of information ...

    Comment: Using data visualisation to beat the call centre curse

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Brand loyalty is a thing of the past, says research

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Brand loyalty is a thing of the past, says research
Brand loyalty is a thing of the past, says research