We catch up with Robin Phillips, omnichannel director at Boots, on the expo floor at RBTE 2016.
Stronger security and higher usability will help boost consumer take-up, says Samsung.
Nathan Gill, VP, European media development & global innovation at Verifone, provides some insight from the Bootcamp sessions hosted by his company at this month's RBTE in London.
BT's head of customer insights, Nicola Millard, talks to Essential Retail about consumer behaviour, new shopper journeys and why it's a good thing customer experience is now a boardroom issue.
Surferwear brand Saltrock has undertaken a major overhaul of its technology to develop its multichannel proposition including a crucial single view of the customer capability.
We catch up with Tim Mason, former chief executive of Tesco US, on the expo floor at RBTE 2016.
Too much of a focus has been placed on creating new digital features for customers without considering what the desired outcomes are, says Debenhams UX design manager.
Multi-branded leisure and hospitality firms have a much tougher time with supply chains than retailers, suggests a director of a leading pub chain, as he looks to improve efficiency when replacing menus.
With different demands on labour across peaks and troughs, the wide variety of formats operated by Costa Coffee required a the company to implement a new solution to optimise its labour scheduling.
Consultant and chair of the eCommerce Theatre at RBTE 2016, Chris Jones, analyses the jam-packed conference and concludes it is all about people rather than technology.
The Payments Theatre was packed out for both days at this year's RBTE, with speaker after speaker stressing how innovation is rapidly driving change in the consumer payments experience.
The Bank of England says cash is still very much king despite the rise of alternative payment systems.