Dell UK's general manager for global sales, EJ Cay, on innovation, partnerships and what's on the retail CIO agenda.
Neil Ashworth, CEO of CollectPlus, talks to Essential Retail about how shopping centres could become the delivery hubs of the future.
In the week Morrisons and Amazon announced an eye-opening grocery partnership, Mark Denton, head of retail products & propositions at BT Expedite, says it could be the start of multiple collaborations of this type.
Barclaycard's Director of Innovation and Strategic Initiatives, James McDonald, on new trends at the point of sale and the payment industry's responsibility to help retailers create a better customer experience.
K3 Retail's Tony Bryant, says he's encouraged by retailers' newfound focus on the customer journey but is adamant they must get things right behind the scenes before deploying shiny in-store technology.
SML Group's CTO Dean Frew on Tesco F&F's widescale RFID deployment, other successful retail case studies and the importance for RFID technology to be ingrained deep within a retailer's business processes.
Verifone UK & Ireland's Kevin Freeguard on how UK retailers are driving innovation in their industry and why the point of sale has grown in importance to the overall customer experience.
Manhattan Associates' UK managing director Craig Sears-Black on the importance of a top-down approach to deploying new in-store technology while engaging and educating staff to use it in the most productive way.
A study suggests in-store hardware malfunctions have been a factor in the slowdown in growth of Apple Pay usage in the US. Ergonomic Solutions' Ian Dewar says system availability and security is a serious matter for retailers.
Retailers should've invested in suitable store tech to help manage the frantic Christmas period, but those who haven't upgraded will need to get the retailing basics spot on, argues Box Technologies' Raj Parmar.
Driving top-line sales through better use of data is one solution in retail's battle to make multichannel retailing profitable, but a period of precarious-looking balance sheets will ensue. JDA's Lee Gill reflects on retail's big challenge.
Buying and merchandising is an art form, but balancing the art with automation is a challenge all retail merchandisers face in today's fast-moving market, argues IBM's Danny Bagge.