Sarah Taylor, senior director for EMEA at Oracle Retail, tells Essential Retail why product availability is the key factor in harnessing retail customer loyalty. Shoppers are increasingly impatient, she argues.
The advent of technology has required retailers to change their culture. Instead of hard selling, it's crucial to develop a conversation with your customers, argues Wipro's Anil Rebello.
The concept of 'fail fast' in retail is about taking risks, acting promptly with new technologies, and quickly learning what innovations will drive your business forward, says SAP's Pat Bakey.
Helen Wilde, NCR's head of UK retail, talks to Essential Retail on how retailers can deal with an increasingly demanding consumer and why it's crucial they establish a single view of their customers.
Martin Butler, head of retail at IBM UK & Ireland, talks to Essential Retail on why data and science represents the future of retailing, and why retailers must do more with social media analytics.